Showcase your IT expertise as a Technical Support Technician with YVR. This role offers the prospect to enhance customer service and technical support in an engaging environment.

At YVR, the IT Support Technician position requires skilled professionals to provide first-level technical support and customer service to internal and external clients. You will conduct system administration tasks while contributing to the improvement of overall service delivery within the IT team, ensuring a seamless experience for users.

Key Responsibilities:
• Provide initial technical support for system inquiries
• Log service requests and monitor ongoing tickets
• Produce reports on IT service operations monthly
• Undertake employee onboarding and equipment lifecycle management
• Execute routine maintenance of IT shared services

Requirements:
• Two years of relevant IT service experience
• Familiarity with service ticket systems preferred
• Proficient in verbal and written communication
• Strong knowledge of ITSM/ITIL principles
• Valid Class 5 BC Driver’s License required

Leverage your skills in IT support and join YVR in creating exceptional experiences for all users.
#J-18808-Ljbffr

📌 Technical Support Technician at YVR (British Columbia)
🏢 Vancouver Airport Authority
📍 British Columbia