Join the Toromont Cat team as a Service Supervisor during the afternoon shift in Sudbury. Lead technicians and ensure high-quality service while driving customer satisfaction and operational efficiency.
The role of Service Supervisor at Toromont Cat focuses on leadership and customer-centric service delivery. This full-time, permanent position requires overseeing scheduling, training, and the productivity of shop operations. You'll also be a key liaison for corporate initiatives, aiming to exceed service standards and enhance market share.
Key Responsibilities:
• Promote safe work practices in line with company policies
• Address shop service requirements and manage work orders
• Collaborate with departments to ensure customer satisfaction
• Train,
coach, and evaluate the performance of technicians
• Handle financial aspects of service orders and client interactions
Requirements:
• Minimum post-secondary education
• At least 3 years in a supervisory role
• Solid leadership and operational management skills
• Familiarity with customer service practices
• Commitment to continuous training and safety measures
Guide your team to success at Toromont Cat while ensuring an outstanding customer experience.
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