Lead a dedicated team as a Common Service Delivery Supervisor with the Alberta Public Service in Edmonton. Ensure accurate service delivery for Disability Income Assistance in a supportive environment.

This full time, temporary role requires leadership and operational oversight within the Disability Income Assistance Processing Centre. You'll manage Assessors to deliver timely service, monitor performance, and ensure compliance with policies. Continuous improvement and client-focused solutions will be your priority in this dynamic role.

Key Responsibilities:
• Oversee application processing and contact center operations
• Coach and provide technical guidance to Assessors
• Monitor workloads and performance metrics




• Conduct quality assurance and file audits
• Support fair eligibility determinations for clients

Requirements:
• High school diploma with four years of related experience
• Supervisory experience in a similar role is preferred
• Knowledge of Disability Income Assistance policies and regulations
• Strong verbal/written communication skills
• Organizational and leadership capabilities

Promote service excellence through effective team management and operational oversight in this impactful position.
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📌 Common Service Delivery Supervisor Edmonton (Alberta)
🏢 Government of Alberta
📍 Alberta