Drive client engagement at DRMG as the Senior Manager, Client Experience in Oakville, Ontario. This permanent, full time position is pivotal in exceeding customer expectations.

In this influential role, you will lead the Client Services team to implement a seamless client journey. Your focus will be on enhancing service quality and reducing churn through proactive retention strategies. Collaborating with various teams, you’ll ensure optimized workflows and effective communications that reinforce DRMG’s commitment to exceptional client service.

Key Responsibilities:
• Oversee Client Services and Graphics teams for optimal performance
• Strategically map the complete client experience
• Set and track service standards and key performance indicators




• Act as a primary point for client escalations and feedback
• Ensure robust CRM data governance for organizational visibility

Requirements:
• Bachelor’s degree or relevant diploma in Business or Marketing
• At least 5 years in customer service or operations
• Proven experience in leadership roles (2-3 years)
• Background in media or advertising industries
• Exceptional problem-solving and communication capabilities

Strengthen client relationships and enhance operational efficiency as a Senior Manager at DRMG.
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📌 DRMG Client Experience Senior Manager (Ontario)
🏢 Direct Response Media Group
📍 Ontario