Become a Customer Experience Leader at Indigo, where you will enhance customer engagement and foster an exceptional service environment in a vibrant retail setting. This role emphasizes execution and coaching to elevate team performance and customer loyalty.

As the Customer Experience Leader, you will spearhead all customer program initiatives and drive results in an atmosphere that embodies Indigo's values. Key responsibilities include leveraging sales insights, coaching team members, and executing programs that connect customers to their literary passion. This is a leadership role focused on developing a customer-centric culture.

Key Responsibilities:
• Lead customer experience initiatives and optimize team performance
• Ensure strong adherence to Indigo's R.E.A.D. service model




• Conduct daily communication and training routines
• Coach team members for intuitive customer interactions
• Support omni-channel services, driving seamless customer experience

Requirements:
• 1-3 years of leadership experience in retail
• Demonstrated capability in customer experience execution
• Strong knowledge of retail operations and cash handling
• Proven skills in coaching and team development
• Ability to manage priorities in a fast-paced setting

Deliver exemplary customer service and foster team accountability while embodying the spirit of Indigo.
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📌 Customer Experience Leader at Indigo (Quebec City)
🏢 Indigo
📍 Quebec City