Join Intermedia as a full time Implementation Specialist focused on Cloud solutions in Canada. Guide clients through successful deployment of Contact Center software and enhance their communication strategies.

This role requires a detail-oriented approach to manage onboarding and implementation processes. You will serve as the primary contact for clients, helping them optimize their use of Intermedia's cloud-based services. Candidates should possess experience in contact center operations, project management, and technical client support to effectively navigate complex systems and technologies.

Key Responsibilities:
Conduct kickoff calls to outline project timelines
Configure IVR systems effectively for clients




Train clients on all product capabilities
Manage onboarding timelines and client expectations
Troubleshoot and resolve client implementation issues

Requirements:
Bachelor’s degree or 3+ years in customer-facing roles
Knowledge of contact center operations and metrics
Proven project management skills and success
Excellent problem-solving and communication skills
Ability to work in remote or hybrid setups

Leverage your skills to make a significant impact on client successes at Intermedia.
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📌 Implementation Specialist For Cloud Solutions Vaughan (Canada)
🏢 Intermedia Intelligent Communications
📍 Canada