Join FIKA in Saskatoon as a Retail Experience Lead, shaping the cannabis retail environment. Guide your team while ensuring high standards and exceptional customer service.
As a Retail Experience Lead, you will manage daily operations, including cash handling and staff supervision. This position emphasizes solid communication, compliance, and customer engagement. Your role is pivotal in developing a knowledgeable team that exceeds customer expectations and addresses their concerns promptly.
Key Responsibilities:
• Conduct store opening and closing, manage security alarms
• Provide exemplary customer service and assist shoppers
• Oversee team member training and ongoing education
• Motivate staff to achieve sales goals and targets
• Monitor and enhance store presentation standards
Requirements:
• At least 2 years of retail experience
• High school diploma or GED required
• Proven skills in conflict resolution and customer service
• Clear criminal record required for compliance
• Provincial Cannabis Certification required
Support FIKA’s mission to elevate cannabis retail through exceptional leadership and customer service.
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