Join the Front Office team at Sparkling Hill Resort!

We are looking for friendly, dependable and service-minded people to join our team in a variety of guest-facing positions, including Valet, Front Desk Agent and Reservations Agent.

The Front Office is at the centre of the guest experience. From the first telephone call or email to the moment a guest arrives—and throughout their stay—our team helps ensure every interaction feels welcoming, organized and professional.

Previous hotel experience is helpful but not required. We hire for personality first and are happy to train candidates who bring a positive attitude, strong communication skills and genuine interest in helping others.

Whether you are attending school, looking for a change of pace, returning to the workforce or interested in building a hospitality career, we would be pleased to hear from you.

Find the Role That Suits You

Valet

Be one of the first people to welcome our guests to the resort. Valets assist with luggage, safely park and retrieve vehicles, provide directions and resort information, and help arrivals and departures run smoothly.

Front Desk Agent

Welcome guests, complete check-ins and checkouts, respond to questions and requests, process payments and communicate with other departments to support a seamless stay.

Reservations Agent

Help guests plan their visit by telephone and email, explain our accommodations, packages and resort experiences, create accurate reservations and work toward individual and team booking goals.

What You’ll Be Doing

Depending on your position, you may:

- Welcome guests warmly and provide friendly, professional assistance.
- Answer questions and share accurate information about the resort, its amenities and services.
- Respond to telephone calls, emails, reservations and guest requests.
- Complete transactions, reservations and daily tasks accurately and efficiently.
- Communicate with other resort departments to ensure requests and important information are followed through.
- Anticipate guest needs and help resolve concerns promptly,



involving a leader when additional support is required.
- Keep your work area organized, presentable and ready to welcome guests.

What You’ll Learn Front Office work is social, dynamic and different every day. Along the way, you will develop valuable skills that can support almost any future career, including:

- Professional communication by telephone, email and in person.
- Confidence interacting with people from around the world.
- Organization, accuracy and time management.
- Composure and problem-solving under pressure.
- Sales, relationship-building and service-recovery skills.
- Hotel systems and an understanding of resort operations.
- Teamwork and professional workplace habits.

For those interested in hospitality as a career, there are opportunities to learn additional positions, take on greater responsibility and grow within Front Office or other resort departments. What You Bring

- A friendly personality and genuine desire to help others.
- A positive attitude, dependable work ethic and willingness to learn.
- Clear and professional communication skills.
- Comfort using computers and the ability to learn new systems.
- Strong organization and attention to detail.
- The ability to remain calm, courteous and solutions-focused when plans change.
- Reliability and the ability to work both independently and as part of a team.
- Flexibility to work days, evenings, weekends and holidays according to business needs.
- Legal authorization to work in Canada.

Previous customer-service, sales or hospitality experience is an asset but not required. Experience with Maestro or another property-management system is also an asset.





Some requirements are specific to individual positions:

- Valet candidates must hold a valid Canadian driver’s licence. The ability to drive a manual-transmission vehicle is an asset.
- Valet and Front Desk positions involve standing and walking throughout the shift.
- Valet candidates must be comfortable lifting and handling luggage weighing up to 40 pounds.
- Reservations candidates should be comfortable communicating confidently by telephone and email and working toward booking goals.
- Fluency in additional languages is an asset in all Front Office positions.

Perks and Advantages Sparkling Hill Resort team members enjoy a variety of benefits and privileges in recognition of their hard work and dedication, including:

- Deeply discounted team-member room rates.
- Discounts on resort dining, gift shop purchases and spa treatments.
- Extended health benefits, where eligibility requirements are met.
- Monthly employee incentives.
- Training and professional development.
- Opportunities for promotion and departmental transfers that expand your skills and industry experience.
- A supportive team environment with leaders who work alongside you.

Come Grow With Us—or Simply Enjoy a Great Job What matters most is that you are reliable, professional, willing to learn and ready to provide thoughtful service. If you enjoy meeting new people and would like to work with a supportive team in a beautiful resort setting, we encourage you to apply.

Qualified applicants may submit a resume and cover letter to Ms. Toni Williams-Gibbs, Guest Experience Manager. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.50-$19.50 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Valet | Front Desk Agent | Reservations Agent (Vernon)
🏢 Sparkling Hill Resort
📍 Vernon