Network Support Technician Location: Sault Ste Marie, Ontario
Job Function: Information Technology
We are seeking a talented Network Support Technician to join our Information Technology team.
This position will assist in further developing our IT infrastructure by developing & leading progressive hardware and software implementations.
Job Tasks and Responsibilities Maintain, troubleshoot and administer the use of local network operations and remote locations.
Setup, configure and install new workstations, servers, and other equipment (i.e. barcode scanners, receipt printers, etc.).
Provide technical support and training to end-users
Evaluate and manage software updates and licensing on computer workstations and servers.
Enforce and implement data, software and hardware security policies and procedures
Perform and verify data backups and disaster recovery operations
Schedule, manage, and recommend software and hardware improvements and upgrades
Document and maintain accurate representations of the network setting and infrastructure
Ensuring the smooth running of all IT systems, including Servers, Anti-Virus/Spyware Protection, Data Security/Backups, and Email (99.7% average uptime over 5 years)
Handle annual capital budget / operating requirements and ensure cost effectiveness
Plan, organize, evaluate, and rollout Infrastructure upgrades and changes
Manage / Support IT Helpdesk
Support and maintain corporate Active Directory and related technologies including group policy
Troubleshoot hardware and software issues related to IT




Create and Manage SOPs (Standard Operating Procedure) documents related to all use of company Hardware/Software
Oversee the IT set‑up of new hires and equipment return for employee departures
Plan, organize and execute infrastructure upgrades and changes
Administer SQL management studio (backups, queries etc)
Education and Experience A diploma or degree in a related technical discipline or the equivalent combination of education, technical certifications or work experience
5+ years of directly related experience working with computer and network systems
Technical certifications in IT Networking (CCNA, CCENT etc.) considered an asset
Technologies Experience with the following would be an asset:
Windows 10/11 Pro
Windows 2019 Servers (Application Servers, Web Servers, Database Servers)
SQL Management Studio
Microsoft 365
Active Directory
ERP (Epicor BisTrack)
What Soo Mill has to offer: Competitive Wages
Company Pension & Benefits
Employee Assistance Program (EAP)
Laptop and Cellphone provided
Employee Pricing/Staff Discount
Soo Mill and Lumber Company Limited
The closing date for this position is August 31, 2026
All Applications are appreciated, but only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a criminal record search.
Soo Mill can provide disability related accommodations during the recruitment process. Please advise if you require accommodations when contacted for an interview.

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📌 Network Support Technician (Ontario)
🏢 SOO MILL & LUMBER COMPANY
📍 Ontario