The Senior Field Service Technician will be working within the Process Measurement & Control (PMC) business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position is to provide customer support, advanced field technical support. The position is located in Brossard, Quebec, Canada.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support a focus on accuracy, timely feedback, and customer satisfaction. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documentation and recording of all activity and communication.

Key Responsibilities

Strong knowledge of the tools related to the trade, including a digital multimeter

Ability to troubleshoot hardware/software and solve equipment problems

Provide direct support to internal and external customers

Investigate and resolve technical issues

Act as liaison between Field Service and Technical Support/Engineering

Create timely, detailed, and accurate analysis reports

Provide technical service and customer solutions

Prepare service quotations and manage service documentation





Schedule and coordinate service appointments

Manage challenging projects to ensure customer satisfaction

Ensure team technical competency

Collaborate with multiple departments and stakeholders

Highly motivated, organized, and able to work independently

Cooperative and team-oriented mindset

You Must Have

Minimum of 2 years of experience in field service engineering or a related role.

Valid Class 5 driver’s license

Must speak French and functional English

We Value

Significant experience in customer and product support

DEC, Engineering degree or equivalent work experience

High School Diploma + DEP

Industry experience preferred

Strong communication and interpersonal skills

Continuous improvement mindset and leadership capabilities

Experience with Salesforce.com, SharePoint, SAP, Excel

Excellent organizational skills

Ability to train and motivate others

Proficiency in Microsoft Office (Excel, Word, SharePoint, PowerPoint)

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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📌 Technicien(ne) principal du service sur le terrain – Détection de gaz et instrumentation (Quebec City)
🏢 Honeywell Technologies
📍 Quebec City