Advance your career with A&D; as a Senior Customer Service Representative, focusing on delivering exceptional service for B2B customers in a remote role. Your communication and order management skills will be key to success.

In this position, you will manage diverse B2B customer accounts and ensure smooth order processing from beginning to end. Your robust attention to detail and ability to multitask will help in analyzing customer needs and providing tailored solutions. Bring your 2+ years of contact center experience to a company committed to innovation and precision.

Key Responsibilities:
• Provide comprehensive support to B2B customers
• Process inquiries and manage order entry in the ERP system
• Ensure timely shipment of large orders and handle documentation




• Expedite and communicate rush orders and potential delays
• Maintain records for returns and issue credits as needed

Requirements:
• High school diploma; degree preferred
• Minimum 2 years in customer service, remote experience required
• Excellent interpersonal and organizational skills
• Strong knowledge of Microsoft 365 and ERP systems
• Ability to handle multiple priorities effectively

Bring your expertise in customer service to A&D; and help shape the future of precision measurement tools.
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📌 Experienced Customer Service Specialist - Remote (Ontario)
🏢 ——- A.
📍 Ontario