Become an essential part of Riverside Natural Foods as a Customer Operations Specialist, where you will enhance customer relationships through effective order management.

The Customer Operations Specialist position is crucial to Riverside Natural Foods, the family-owned business recognized for nutritious snacks like MadeGood and GOOD TO GO. You will handle customer orders, from management to invoicing, ensuring smooth communication and speedy resolution of service issues. Engaging closely with internal teams, you will drive improvements in customer interactions and order management processes.

Key Responsibilities:
• Oversee customer orders through the entire order-to-cash process
• Serve as the main point of contact for customer inquiries




• Coordinate inventory management and address shortages
• Partner with logistics to facilitate order shipments
• Troubleshoot EDI and billing issues

Requirements:
• 2–5 years in customer service or operations roles
• Experience in a food or distribution context preferred
• Knowledge of order management systems
• Robust problem-solving and analytical skills
• Excellent verbal and written communication

Leverage your expertise in customer operations to deliver exceptional service at Riverside Natural Foods.
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📌 Customer Operations Specialist at Riverside Natural Foods (Ontario)
🏢 Riverside Natural Foods Ltd. (Home of MadeGood)
📍 Ontario