Enhance patient experiences as a Bilingual Patient Care Specialist at Shoppers Drug Mart in Mississauga, Ontario. This role focuses on providing exemplary care and support by managing patient interactions.

In this full time position, you will serve as the single point of contact for patients enrolled in the Patient Support Program. Utilizing your bilingual skills and healthcare expertise, you will guide patients through their treatment journey, ensuring they are informed about their options. Collaborate with healthcare teams to optimize patient outcomes while fostering trust and connection.

Key Responsibilities:
• Engage with patients as their primary point of contact
• Gather essential information during welcome calls
• Provide comprehensive education on program services




• Documentation for reimbursement and patient advocacy
• Coordinate program services to ensure patient access

Requirements:
• Must be bilingual in French and English
• Minimum 2-3 years in healthcare or pharmaceutical sectors
• Experience in customer service or call centers preferred
• Proficient in MS Office and database management
• Excellent verbal and written communication skills

Utilize your experience and passion for patient care in this rewarding role with Shoppers Drug Mart.
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📌 Bilingual Patient Care Specialist Role (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario