Help shape the experience for Employers at OMERS as an Employer Experience Specialist, focusing on exceptional service and communication. This role is perfect for those interested in pension administration.

OMERS is searching for dedicated Employer Experience Specialists to join their team in delivering outstanding support to Employers. You will be the first point of contact for inquiries, engaging in administrative functions, and enhancing client communication. By utilizing comprehensive training resources, you will also develop thorough pension knowledge while ensuring timely resolutions of any staff concerns or escalated issues.

Key Responsibilities:
• Provide timely and effective support to Employer inquiries
• Analyze and resolve pension-related issues




• Maintain service excellence and productivity standards
• Collaborate with internal teams for streamlined processes
• Continuously improve knowledge through training programs

Requirements:
• 2+ years of relevant client service experience
• Solid communication and analytical skills
• Positive attitude and customer service orientation
• Ability to adapt to varying situations
• Commitment to confidentiality and integrity

Join OMERS and be instrumental in delivering exceptional service to Ontario Employers as they navigate their pension journey.
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📌 Support Employers as Experience Specialist (Ontario)
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📍 Ontario