Join the Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer in Toronto. This essential role revolves around case handling and assessment in a hybrid work workplace.

You will be the first contact for consumers seeking resolutions, assessing cases that demand a keen understanding of the financial sector. This position offers a blend of customer interaction and detailed case management in both French and English. With strong communication and organizational skills, you’ll play a critical role in preparing cases for investigation while contributing to organizational improvement initiatives.

Key Responsibilities:
• Facilitate inquiries via calls and emails
• Analyze complaints for assessment within mandate




• Compose case summaries and out-of-mandate communications
• Identify cases for rapid assessment and systemic trends
• Oversee document collection and consumer data management

Requirements:
• Must be bilingual in French and English
• At least two years experience in financial services is preferred
• Exceptional communication skills
• Strong organizational and analytical skills
• Commitment to confidentiality and ethical practices

Utilize your bilingual and case assessment skills to support OBSI's mission in Toronto.
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📌 Bilingual Case Assessment Specialist at OBSI (Ontario)
🏢 Ombudsman for Banking Services and Investments
📍 Ontario