Lead service delivery for Ricoh Managed Document Services in Ottawa, ON. This full-time role involves client interaction, fleet optimization, and maintaining service standards.
As a Customer Operations Specialist, you'll engage closely with clients to ensure services align with contract specifications and SLAs. Your expertise in technology utilization and process improvement will drive operational excellence. Solid analytical skills will aid in collecting KPIs and trend analysis for continuous service enhancement.
Key Responsibilities:
• Deliver services per customer SLA and contract specifications
• Provide fleet optimization analysis and recommendations
• Assist in developing processes for customer environments
• Analyze KPIs and report on operational improvements
• Collaborate with Help Desk to manage service issues
Requirements:
• Minimum 2 years in an administrative role
• Bilingual in French and English
• Proficient in MS Office, especially Excel
• Vehicle access for client meetings preferred
• Relevant certifications and training in industry
Drive operational success and customer satisfaction as a Ricoh Customer Operations Specialist in Ottawa.
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📌 Customer Operations Specialist at Ricoh (Ottawa)
🏢 Ricoh USA
📍 Ottawa