Lead a Practice Where People, Patients, and Purpose Come First

Beacon Pet Hospital is a well-established small-animal hospital in Sidney, BC, seeking a Veterinary Practice Manager who is energized by building strong teams, improving operations, and shaping a workplace culture people genuinely want to be part of.

This is a leadership role with real influence—on people, patient care, client experience, and the long-term success of the practice.

We are not just looking for an administrator. We are looking for a culture builder, operational leader, and trusted partner to our team.

About Our Culture

Our hospital is built on a simple belief:

A strong, hardworking and supported team means patients receive better care.

We value

- Respectful, direct, and kind communication
- A collaborative team environment
- High standards of patient care
- Accountability paired with support
- A workplace where people can grow, learn, and stay long-term

The Practice Manager plays a central role in protecting and strengthening this culture every day. The Role at a Glance

As Practice Manager, you will oversee the hospital's business and operational performance, ensuring it runs smoothly while supporting a healthy, engaged, and high-performing team.

You will work closely with clinical leadership and staff to ensure alignment between:

- Patient care standards
- Team wellbeing and performance
- Client experience
- Operational efficiency
- Business growth

This is a hands-on leadership role.

Key Responsibilities

Staff Leadership & Culture

- Build and sustain a positive, inclusive, and accountable workplace culture
- Lead, coach, and support team members across roles
- Address performance issues fairly, consistently, and constructively
- Foster teamwork, trust, and strong internal communication
- Ensure patient care remains the shared priority across the team

Hospital Operations





- Oversee daily clinic operations and workflow efficiency
- Manage scheduling, patient flow, and client experience
- Maintain inventory systems, ordering, and supply management
- Ensure the facility is well-maintained and operationally sound
- Continuously identify and implement process improvements

Client Experience & Relations

- Handle client concerns and complaints with professionalism and empathy
- Support staff in managing difficult client interactions
- Ensure a consistently high standard of client communication and service
- Protect and enhance the clinic’s reputation in the community

Marketing & Growth

- Develop strategies to attract and retain clients
- Oversee website and social media presence to ensure relevance and engagement
- Identify opportunities to strengthen community presence and visibility
- Contribute to sustainable business growth initiatives

Compliance & Standards

- Develop, implement and uphold clinic policies and procedures
- Ensure operational compliance with relevant standards and expectations
- Promote consistency, accountability, and professionalism across the team

Team Support (Secondary Function)

- Occasionally assist with technician or administrative duties as needed
- Support the team during peak periods or staffing gaps
- This is secondary to your primary leadership and management responsibilities

What Success Looks Like in This Role In your first 6–12 months, success means:

- A more stable, supported, and engaged team culture




- Clearer workflows and improved clinic efficiency
- Stronger client satisfaction and smoother client interactions
- Improved inventory control
- A visible, positive presence in both the clinic and the community
- The team trusts your judgment and relies on your guidance

Long-term success means the practice is:
- Running efficiently and predictably
- Retaining outstanding staff
- Delivering consistently excellent patient care
- Growing sustainably
- Known as a great place to work and receive care

What We Offer

- Salary: $65,000–$85,000 per year (commensurate with experience)
- Health benefits
- Uniform allowance
- Dental care
- Store discount
- Wellness program
- A leadership role with meaningful impact and autonomy
- The opportunity to shape culture, systems, and long-term growth
- A collaborative environment where your voice matters

Who Thrives in This Role This role is ideal for someone who is:

- A confident, steady, and approachable leader
- Highly organized and solutions-oriented
- Comfortable making decisions in a fast-paced environment
- Skilled at balancing people's needs with business priorities and needs
- Emotionally intelligent and calm under pressure
- Motivated by building strong teams and improving systems
- Passionate about veterinary medicine and workplace culture

Ready to Lead Something Meaningful? If you are looking for a role where you can shape culture, improve operations, and make a real impact every day, we would love to hear from you.

Apply today and help us build a veterinary hospital where both people and patients thrive.

Pay: $65,000.00-$85,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Work Location: In person

📌 Veterinary Practice Manager (Sidney)
🏢 Beacon Pet Hospital
📍 Sidney