Lead a dynamic team in Sutherland's streaming services program in Canada. As Team Manager, focus on coaching and ensuring successful outcomes for consultants.
Sutherland invites applications for the Team Manager position within its expanding streaming services team. Candidates who are dedicated to mentoring others will find fulfillment in managing consultant performance, including attrition and meeting set KPIs. The role requires an analytical approach to data while maintaining transparent communication with team members and leadership for optimal operational performance.
Key Responsibilities:
• Oversee performance metrics of a Consultant team
• Coach and develop team members for effective improvements
• Track and manage attrition and shrinkage rates
• Inform management on customer trend insights
• Drive initiatives to support organizational objectives
Requirements:
• Preferred experience in streaming services
• Proven track record in mentoring and coaching
• Proficiency with MS Office software
• Strong analytical skills for data trends
• Clear and professional communication abilities
Foster a high-performing environment at Sutherland while ensuring top-notch service delivery in streaming.
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