Shape the future of employee services at HOOPP by managing a skilled team dedicated to servicing Ontario healthcare employers. Your leadership will enhance client satisfaction and operational effectiveness.

As the Manager of Employer Services, you will oversee a front-line team committed to delivering outstanding service for HOOPP’s pension plan. You will nurture staff development while addressing the operational needs of over 870 employers. Your role includes implementing best practices and facilitating a client-first approach.

Key Responsibilities:
• Supervise and develop a high-performing service team
• Implement performance improvement strategies
• Facilitate onboarding and continuous learning initiatives
• Handle escalations and maintain employer relations
• Ensure SLA compliance and monitor service delivery

Requirements:
• 7 years in financial services or pensions
• Leadership experience in team management
• Strong analytical and communication skills
• Committed to service excellence
• Able to adapt in a changing workplace

Enhance employer service quality and team dynamics as a leader at HOOPP.
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📌 Manager for Employer Services Division (Ontario)
🏢 HOOPP
📍 Ontario