Become an Implementation Specialist at Intermedia based in Canada, focusing on client success through effective deployment of Contact Center software. Thrive in a supportive and dynamic work setting.

In this full-time role within the Client Services department, you will facilitate seamless onboarding and support for clients using our cloud solutions. The ideal candidate will demonstrate expertise in contact center operations and a commitment to delivering exceptional customer service. Your ability to foster strong client relationships will be key to their success.

Key Responsibilities:
• Lead project calls to gather specifications and timelines
• Design and test IVR workflows tailored to client needs
• Provide comprehensive client training and support




• Maintain project deadlines for onboarding
• Offer ongoing support post-implementation and address inquiries

Requirements:
• Bachelor's degree or 3+ years of relevant experience
• Familiarity with contact center processes and tools
• Aptitude for project management and coordination
• Strong communication abilities with CRM knowledge
• Flexibility for remote or hybrid work settings

Utilize your technical and customer service skills to contribute significantly to Intermedia’s mission of enhancing communication solutions for clients.
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📌 Client-Focused Implementation Specialist (Ontario)
🏢 Intermedia Intelligent Communications
📍 Ontario