Become a Help Desk Technician at Echoworx on a one-year contract and deliver exceptional technical support. This role combines your strong troubleshooting skills and customer service expertise to efficiently resolve issues.

As a critical member of the team, you’ll provide first-line support for customers both internal and external, while gaining experience in a fast-paced workplace. Engage in improving processes and expanding your knowledge of technical support tools, benefitting customers with your dedication and clarity in communication.

Key Responsibilities:
• Deliver first-level technical support for customer inquiries
• Track, log, and route issues appropriately
• Assist customers through the troubleshooting process




• Maintain documentation of support issues and resolutions
• Suggest enhancements to current support procedures

Requirements:
• Bachelor’s degree in computer science or a related field
• 2+ years in customer support or help desk role
• Familiarity with Windows and Linux systems
• Proficiency in Microsoft Office Suite and networking concepts
• Robust time management and communication skills

Contribute your technical expertise and customer service dedication to the dynamic team at Echoworx.
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📌 Help Desk Technician Contract Role (Ontario)
🏢 Echoworx
📍 Ontario