Elevate customer satisfaction at Forma Steel as the Customer Success Manager in Fort Macleod, AB. Oversee the customer journey while leading a team of dedicated representatives.

As the Customer Success Manager, you will drive customer retention and satisfaction by coaching your team and refining processes that ensure seamless and effective customer interactions. This hands-on leadership role requires expertise in enhancing the customer experience through managing inquiries, quotes, and post-sale support.

Key Responsibilities:
• Lead and develop a team focused on customer success
• Manage the complete customer journey from inquiry to support
• Ensure accuracy in steel cladding takeoffs and pricing




• Build productive workflows for quick response and resolution
• Resolve complex customer issues promptly and professionally

Requirements:
• 3+ years in customer success or account management leadership
• Understanding of steel products and estimating processes
• Proven ability to coach teams towards performance goals
• Excellent communication with contractors and stakeholders
• Proficiency with CRM and CAD estimating software

Act as a key player in shaping the customer experience and driving satisfaction at Forma Steel.
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📌 Customer Success Manager in Fort Macleod (Alberta)
🏢 Structural Truss Systems & Forma Steel
📍 Alberta