Take on a leadership role in escalation management as the Client Solutions CoE Manager at Manulife. This hybrid position focuses on enhancing client solutions across financial service categories.

You will lead a high-visibility team responsible for the effective handling of complex client issues within Group Annuity, Open Architecture, and Member Pension Solutions. Your leadership will shape the operational strategy while ensuring cohesive communication and collaboration with various stakeholders. This role emphasizes continuous improvement initiatives to positively impact client experiences.

Key Responsibilities:
• Oversee the entire escalation resolution process
• Ensure adherence to service commitments with stakeholders
• Manage relationships across multiple operational units




• Identify trends for performance enhancement and client satisfaction
• Drive accountability through resource governance and reporting

Requirements:
• 5+ years in leadership within retirement or client services
• 3+ years managing complex case resolutions
• Robust understanding of retirement operations and products
• Experience utilizing case management and performance reporting
• Degree or equivalent experience in Business or Finance

Bring your leadership expertise to elevate operational success in client solutions at Manulife.
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📌 Escalation Management Leader at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario