Maximize your impact as a Production Support Technical Specialist at FNZ. Focus on resolving issues and implementing customer training in a agile financial services setting.

This role within FNZ’s Production Support Team requires a proactive Technical Specialist to lead customer interactions and incident resolutions. You will establish and maintain compliance guidelines while training clients about FNZ’s platform capabilities. Your analytical skills and customer-centric approach will be essential in ensuring continued improvement and satisfaction.

Key Responsibilities:
• Resolve critical incidents and manage escalations
• Lead training programs for FNZ client education
• Establish documentation for tailored customer solutions




• Provide compliance advice on platform functions
• Mentor junior team members and foster capability growth

Requirements:
• 5+ years’ experience in the financial services sector
• Bachelor’s degree or relevant experience
• Ability to operate independently and decisively
• Strong organizational and time management capabilities
• Highly effective written and oral communication skills

Leverage your expertise to drive success for FNZ’s valued customers across the financial spectrum.
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📌 FNZ Production Support Technical Specialist (Ontario)
🏢 FNZ
📍 Ontario