Take on a pivotal role as an IT Infrastructure Support Specialist in SE Health's Network Operations Center. This position entails critical monitoring and support tasks to ensure uninterrupted system availability 24/7.

We require a motivated NOC Support Specialist with a minimum of 5 years Level 2 support experience. You will engage in incident resolution, hardware support, and detailed documentation practices. Your adept customer service and technical troubleshooting skills will help ensure optimal network performance.

Key Responsibilities:
• Monitor network and server performance actively
• Diagnose and resolve outages and slowdowns
• Follow escalation protocols for high-priority incidents




• Conduct scheduled maintenance and backups
• Update and maintain incident documentation and knowledge base

Requirements:
• 5+ years experience in Level 2 support workplace
• Background in virtual desktop applications
• Proficiency in Microsoft Windows environments
• Excellent customer service and communication skills
• Valid driver's license for emergency site visits

Apply your skills to improve health services at SE Health and contribute to meaningful change across the nation.
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📌 IT Infrastructure Support Specialist - NOC Team (Ontario)
🏢 SEHC
📍 Ontario