As a Senior Manager at BMO, shape customer engagement strategies in Toronto with a focus on data-driven communications. This hybrid role aims to boost loyalty and profitability through innovative approaches.

You will oversee the Everyday Banking and Personal Lending communication strategies, ensuring they are rooted in consumer insights and business priorities. This position requires collaboration with various teams to align on objectives while maintaining compliance with regulatory standards.

Key Responsibilities:
• Drive strategic communications for customer segmentation
• Optimize interaction strategies to maximize engagement
• Manage channel communications for unified messaging
• Partner with legal teams to ensure communication compliance




• Set KPIs and monitor campaign performance

Requirements:
• Bachelor’s degree in Marketing, Business, or similar
• Minimum 10 years of communications experience
• 5+ years in leadership roles within financial services
• Proficiency in CRM systems and analytics
• Robust leadership and change management capabilities

Develop impactful customer communication strategies at BMO, enhancing engagement and fostering loyalty within the competitive banking landscape.
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📌 BMO Senior Manager, Customer Engagement Strategy (Ontario)
🏢 Bank of Montreal
📍 Ontario