Become a Remote Bilingual Client Care Specialist with Aurora and ensure exceptional service in the cannabis industry. This full-time role focuses on responding to patient inquiries and supporting caregivers.

Aurora seeks a passionate individual to navigate client calls and assist with medical documentation from home. You will collaborate with healthcare professionals while showcasing your empathy and organizational skills. This position requires you to be adept at regulatory compliance and troubleshooting issues for a seamless patient experience.

Key Responsibilities:
• Answer various patient inquiries via phone and other platforms
• Process and manage documentation with high accuracy
• Inform clients about cannabis policies impacting access




• Document interactions for compliance with health standards
• Assist with troubleshooting client registration issues

Requirements:
• 1-3 years of customer service experience
• Relevant certifications in medical administration is a solid asset
• Knowledge of the Medical Cannabis sector is beneficial
• Excellent detail orientation and organizational abilities
• Adaptability to ongoing legislative changes

Leverage your bilingual skills to provide outstanding patient care in a meaningful role at Aurora.
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📌 Remote Bilingual Client Care Specialist (Alberta)
🏢 Aurora Cannabis
📍 Alberta