Elevate customer satisfaction as a Sales and Service Lead with W.W. Grainger, an industry leader in MRO products. Drive superior service and operational excellence in a agile work environment.

This lead role directly impacts customer retention and branch financial performance. You’ll collaborate with the Operations Manager and provide team coaching to optimize branch productivity. Your focus will be on empowering team members to succeed while adhering to safety and operational protocols.

Key Responsibilities:
• Support branch leadership and oversee team member duties
• Provide peer coaching for skill development
• Participate in incident reviews and customer calls
• Complete Behavior Based Safety Observations
• Manage customer-specific operations and tool initiatives

Requirements:
• High school diploma or equivalent preferred
• 1-3 years in customer service or sales
• Strong communication and leadership skills
• Ability to operate powered equipment
• Valid driver’s license required

Become a vital part of Grainger's commitment to exceptional service and operational success.
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📌 Sales and Service Lead at Grainger (Alberta)
🏢 W.W. Grainger
📍 Alberta