Join East Side Mario's in Stoney Creek and Hamilton as a Guest Experience Leader, focused on creating memorable dining experiences through exceptional service and team development. This full time position is ideal for passionate leaders willing to elevate guest satisfaction.

Your role encompasses managing daily operations under the supervision of the General Manager while ensuring financial targets and service standards are met. You will actively solicit and evaluate guest feedback and define actionable steps for improvement, all while supporting and coaching team members for continuous growth.

Key Responsibilities:
• Oversee front-of-house operations and team dynamics
• Facilitate guest reviews solicitation and analysis
• Resolve and manage guest complaints promptly




• Conduct regular coaching and training sessions
• Ensure adherence to profit and cost control measures

Requirements:
• Background in restaurant or hospitality management
• Excellent leadership and communication abilities
• Experience in guest satisfaction analysis and improvements
• Strong understanding of operational standards
• Familiarity with regulatory compliance requirements

Play an integral role in ensuring every guest at East Side Mario's enjoys a fantastic dining experience.
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📌 Guest Experience Leadership at East Side Mario's (Ontario)
🏢 Employment Help Centre
📍 Ontario