Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction.

As a part of Tipalti's creative Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners. This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service.

Key Responsibilities:
• Lead partner customer experience post-go-live integration
• Promote account growth by managing customer feedback and health
• Develop operational frameworks for partner success




• Advocate for the specific needs of partner-referred clients
• Mentor team members and participate in larger initiatives

Requirements:
• Minimum of 5 years in customer success roles
• Experience with partner ecosystems for growth dynamics
• Robust ability in managing customer relationships
• Familiarity with tools like Salesforce, Gainsight, and Jira
• Organized with excellent verbal and written communication skills

Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti.
#J-18808-Ljbffr

📌 Customer Success Manager for Partners at Tipalti (British Columbia)
🏢 Socket.dev
📍 British Columbia