Become the Manager, Travel and Call Centre at Pacific Blue Cross, overseeing a dynamic team with a focus on service excellence. This hybrid role promotes professional development and results-driven leadership.

You’ll be responsible for guiding approximately 16 unionized staff members while actively seeking innovation in customer service processes. Your strategic influence will help shape the future success of the travel insurance sector.

Key Responsibilities:
• Directly manage and mentor a high-performing team
• Identify and leverage data for business performance
• Enhance customer experiences through innovative strategies
• Work closely with internal stakeholders to achieve goals
• Drive employee relationship strategies in a unionized setting

Requirements:
• Bachelor’s degree related to Business or Economics
• Current Level 2 General Insurance License in BC
• Experience of 5-8 years within sales or call centers
• Leadership experience of at least 3 years
• Robust analytical, critical thinking, and coaching skills

Make a real impact every day in the travel insurance industry with Pacific Blue Cross.
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📌 Lead Travel Insurance Team at Pacific Blue Cross (British Columbia)
🏢 Pacific Blue Cross
📍 British Columbia