Enhance your career with HomeEquity Bank as a Client Relations Specialist in a hybrid work setting. Bring your passion for customer service to support clients effectively across multiple channels.

This role requires a commitment to delivering exceptional client service and meeting established SLAs. As a Client Relations Specialist, you will manage client inquiries, handle complaints, and coordinate with other departments to ensure timely responses. Contribute to a culture focused on continuous improvement while gaining valuable experience at a leading provider of reverse mortgages.

Key Responsibilities:
• Deliver outstanding service through various communication channels
• Process customer requests while adhering to compliance regulations




• Resolve client complaints according to established policies
• Collaborate with teams to meet performance targets
• Document all client interactions accurately

Requirements:
• Strong verbal and written communication skills
• Experience in client service or call centers
• Ability to manage multiple tasks effectively
• Knowledge of privacy and AML legislation is an asset
• Flexibility to work between 9:00 am – 5:30 pm (EST)

Utilize your customer service skills while contributing to a positive client experience at HomeEquity Bank.
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📌 Client Relations Specialist at HomeEquity Bank (Ontario)
🏢 HomeEquity Bank
📍 Ontario