Shape the future of customer retention at Cogeco in Burlington. This role requires a strategic mindset to enhance customer relationships and team development.

As the Customer Retention Leader, you will take charge of designing creative short and long-term retention strategies for Cogeco. With at least eight years of call center management experience, you will leverage your interpersonal skills to foster a culture of collaboration and success within your team. This role is pivotal in aligning customer advocacy with business goals.

Key Responsibilities:
• Lead the evolution of customer retention strategies
• Drive team performance through coaching and development
• Conduct market assessments for competitive intelligence
• Formulate and implement innovative customer programs
• Ensure adherence to service level standards

Requirements:
• Minimum 8 years of customer service experience
• 5+ years in a managerial capacity
• Excellent communication and storytelling abilities
• Experience in analyzing customer metrics
• Bachelor's degree preferred

Apply your strategic vision and creativity to enhance customer loyalty at Cogeco.
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📌 Burlington Customer Retention Leader (Ontario)
🏢 Cogeco
📍 Ontario