Explore a career with NTT DATA in Montreal as a Senior Associate Field Technician dedicated to Apple devices. This position is geared towards technical support and customer satisfaction through hands-on troubleshooting.

The role necessitates a comprehensive understanding of Apple products, assisting users with connectivity issues and device maintenance. Candidates should possess exceptional customer service skills and be comfortable working in a dynamic workplace. Proficiency in both English and French is required for effective service.

Key Responsibilities:
• Conduct routine troubleshooting and system upgrades on Apple devices
• Configure and deploy Apple products efficiently
• Assist with device authentication and iCloud issues




• Keep track of Tech Bar inventory and support requests
• Escalate complex issues to higher support tiers

Requirements:
• Minimum of 2 years in Apple device technical support
• High School Diploma or equivalent mandatory
• A+ certification or equivalent skills required
• Must have valid transportation and driver's license
• Willingness to travel for work as needed

Utilize your expertise in Apple technology to excel in customer support with NTT DATA.
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📌 Senior Associate Field Technician for Apple (Quebec City)
🏢 NTT DATA North America
📍 Quebec City