Drive excellence in customer care as a Customer Care Supervisor at RT Holdings Inc. Focus on coaching agents, optimizing performance, and ensuring outstanding customer experiences in a supportive setting.

In this pivotal role, you will oversee daily operations while coaching your team to excel. Your responsibilities will include managing key performance indicators and adjusting strategies to meet customer needs and expectations. By fostering a positive environment, you'll empower agents to thrive and advance their careers within the heating and cooling industry.

Key Responsibilities:
• Conduct regular coaching sessions with team members
• Develop performance improvement plans based on data
• Manage the contact center operations efficiently
• Address escalated customer issues with care
• Deliver detailed performance reports to management

Requirements:
• Bachelor's degree in a related field preferred
• 3-5 years of relevant customer service experience
• 2 years in a supervisory role required
• HVAC industry knowledge is an asset
• Proficiency in CRM and customer service systems

Elevate customer satisfaction and team performance as a leader at RT Holdings Inc.
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📌 RT Holdings Customer Care Supervisor (Manitoba)
🏢 Right Time Heating & Air Conditioning
📍 Manitoba