*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Title: Deskside Engineer Lead – Canada
Job Summary
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Responsibilities
Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a quick-paced high-pressure environment.
Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
Coordinate with application network infrastructure and vendor teams for issue resolution.
Perform software installations upgrades user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.
Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.
Strong Windows/Mac devices support and troubleshooting skills.
Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
Familiarity with ITSM tools (ServiceNow Remedy etc.).
Strong communication stakeholder management and problem-solving skills.
4-8 years in Trader Support Front Office Support or Financial Services IT Support.
Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
Compensation
Compensation: We are offering an annual salary of 79000 to 100,000.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
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📌 Deskside Engineer Lead (Ontario)
🏢 Cognizant
📍 Ontario
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