Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement. Your role will focus on strategic customer onboarding and support.

In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon’s AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you’ll empower clients to achieve their hiring objectives efficiently.

Key Responsibilities:
• Lead the customer onboarding process effectively
• Develop and implement tailored training for product usage
• Regularly assess account health and satisfaction levels




• Identify and mitigate potential risks or issues
• Collaborate closely with internal teams to refine customer strategies

Requirements:
• 3+ years of customer-facing experience in the B2B SaaS workplace
• Capacity to build deep, trusted relationships
• Strong communication and problem-solving skills
• Excellent organizational skills for account management
• Proactive in driving customer expansion and value

Amplify customer success and redefine hiring excellence as part of Ribbon's innovative team.
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📌 Customer Success Expert at Ribbon (Ontario)
🏢 Ribbon AI
📍 Ontario