The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for valuable. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

This September 2026 Taproot will be opening this new group home in the Abbotsford area. This home supports four (4) individuals with developmental disabilities. The Home Based Community Inclusion services are intended to ensure the persons serviced supported in the home receive the ongoing support they require to participate in the community in a meaningful way. Some of the activities may include all the residents of the home while other activities may require more of an individualized approach. These services are designed to support persons served to have rich lives within the community and any supports provided will take into consideration the persons served current behavioural, mental health and other disability-related needs, support preferences, and their goals.

The Position
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This position provides leadership in the delivery of person served care with a focus on individualization and integration of services. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager participates in agency decision making and is the primary liaison with the contracting body.

The manager will work closely with individuals and their families to ensure a person-centred approach that minimizes any disruption experienced during the move to the new resource. The Manager should have experience with a trauma informed practice and Positive Behavior Support framework. This would include demonstrated Positive Behaviour Support skills, experience, and training. The Manager should have experience mitigating and responding to property damage as result of the persons served behavioural response escalation cycle.

Schedule
One (1) permanent, full-time position available, working 35 hours per week:

Monday through Friday 0900-1600, hours may vary to meet the needs of the program

Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.





Initial hours will be 35 hours per week and that will increase once the home reaches full capacity

In Your Role You Will
Manage / Oversee a Number Of Areas That Include
Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.

Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.

Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.

Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity

Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.

Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.

Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.

Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.

Foster a collaborative and supportive team workplace where staff are empowered to build strong, positive relationships with children and adult individuals.

Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.

Perform miscellaneous job-related duties as required.

Provide on-call and emergency coverage on pager or cell.





A complete and detailed list of key responsibilities can be available at time of interview.

Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.

Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.

Must have specific experience with financial and human resource management.

Current WCB Occupational First Aid, Level 1 and CPR certificates required.

Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate

Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance

Other Requirements

Prior experience in Trauma Informed Practices

Prior experience in implementing Behavioural Interventions

Successful criminal record/vulnerable sector check.

Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends

Work/life balance

Learning and career development opportunities

Competitive wages and salaries

Paid vacation and benefits for eligible employees

Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia

Matching RRSP plan for eligible employees within Alberta

Professional development opportunities and job-related training

Employee and Family Assistance Program

Long Service Milestone rewards

Employee referral bonus program

A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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📌 Program Manager - Abbotsford Resilient Support Home (British Columbia)
🏢 Taproot Community Support Services
📍 British Columbia