Join the Toronto Cyber Security team as a Cyber Security Service Management Expert. This role centers on optimizing service intake and reporting processes to drive operational efficiency.

You will be responsible for streamlining service request workflows and enhancing the service catalogue while collaborating with internal teams and stakeholders. An analytical mindset is essential for developing actionable reports and dashboards using your knowledge of tools like Jira and Power BI.

Key Responsibilities:
• Manage intake workflows and service request processes
• Maintain and enhance service catalogue documentation
• Improve Jira workflows and operational dashboards
• Analyze service delivery data for actionable insights




• Collaborate with teams to refine reporting needs

Requirements:
• Degree in Technology, Cyber Security, or relevant field
• Extensive experience in service delivery and operational reporting
• Competency in Jira, Confluence, and data visualization tools
• Skill in gathering business requirements and defining metrics
• Understanding of ITSM and enterprise service management concepts

Leverage your expertise in cyber service management to elevate operational performance in Toronto's cyber security landscape.
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📌 Cyber Security Service Management Expert (Ontario)
🏢 TEEMA
📍 Ontario