Mitch is seeking a Director of Personal Lines Client Care, focusing on shaping exceptional client experiences in a adaptable work environment. This role emphasizes operational excellence and data-driven strategies for client satisfaction.

In this strategic leadership position, you’ll oversee the evolution of client service operations, ensuring scalable and efficient processes that enhance customer relationships. Your primary goal will be to identify and eliminate inefficiencies, using data and analytics to foster a culture of excellence and accountability in service delivery. Collaboration with leadership teams will also be essential to align initiatives with broader business strategies.

Key Responsibilities:
• Design and implement a modern service model for clients
• Analyze service performance metrics to drive improvements




• Develop actionable strategies for client retention
• Ensure compliance with operational standards
• Collaborate with leadership on service strategy alignment

Requirements:
• Minimum 10 years in insurance service operations
• Deep understanding of P&C; insurance and compliance
• Strong analytical skills using data for optimization
• Proven track record of operational excellence
• Exceptional leadership capabilities to build engaged teams

Lead the transformation of client services at Mitch, driving innovation and creating memorable experiences through effective operations and data-driven insights.
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📌 Director of Client Care at Mitch (Ontario)
🏢 Mitch Insurance
📍 Ontario