Utilize your finance and tech skills as an Accounting Application Support Expert at Epicor. Help troubleshoot and resolve issues for BisTrack ERP and Microsoft Dynamics GP software.

Epicor seeks candidates with 3+ years' experience in software support within a finance context. You will investigate customer cases thoroughly while utilizing your accounting knowledge. This position requires excellent problem-solving skills and collaboration with various teams to deliver remarkable customer service.

Key Responsibilities:
• Investigate accounting application issues reported by customers
• Perform analysis to determine the root causes of errors
• Communicate with different teams to enhance support efforts




• Follow up on assigned cases for productive resolution
• Update customers regularly on case status via calls and emails

Requirements:
• At least 3 years of applicable experience
• Familiarity with US or Canadian financial products necessary
• Understanding of basic accounting concepts required
• Proficient communication skills in English
• Presentation and training experience beneficial

Bring your expertise in accounting and problem-solving to Epicor, fostering exceptional service and support.
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📌 Accounting Application Support Expert (British Columbia)
🏢 EPIND Epicor India
📍 British Columbia