Shape the customer experience as Operations Manager at The Brick, where team focus and operational excellence are key. Join a company committed to growth and development.

This role at The Brick involves reporting to the Store Manager and taking charge of operational integrity and team development. You will manage compliance, address customer concerns, and ensure operational profitability. Your leadership skills will directly impact customer satisfaction and workplace efficiency.

Key Responsibilities:
• Ensure adherence to all operational policies
• Recruit, coach, and evaluate team members' performance
• Handle customer service escalations with care
• Optimize location profitability and operations
• Guarantee high-quality store merchandising and service

Requirements:
• High school diploma; post-secondary education advantageous
• Over 2 years in a management or supervisory capacity
• 2+ years in customer service or retail sales
• Solid background in operations and merchandising
• Excellent leadership and time management skills

Bring your leadership and operational expertise to The Brick and help create a fantastic shopping atmosphere for all customers.
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📌 Operations Management Position at The Brick (Ontario)
🏢 The Brick
📍 Ontario