Join F12 as a Managed Services Delivery Manager and enhance client service quality while cultivating team success. This role calls for solid management skills in a fast-paced tech landscape.

As a Service Delivery Manager, you will lead a team to provide high-quality services while ensuring operational efficiency and client satisfaction. Your expertise in IT infrastructure and project management will be key as you manage the service delivery lifecycle and mentor your team. Your leadership will help foster a culture of continuous improvement.

Key Responsibilities:
• Oversee the complete service delivery process ensuring quality
• Develop and foster team growth through coaching and mentorship
• Conduct and schedule quarterly performance reviews for technicians




• Maintain strong client relationships and ensure their satisfaction
• Analyze service delivery metrics to drive efficiency improvements

Requirements:
• Bachelor’s degree in relevant field, certifications a plus
• Proven experience (3+ years) in service delivery management
• Strong understanding of managed services and cloud technologies
• Excellent leadership and interpersonal skills
• Demonstrated multitasking ability in project management

Contribute to F12's mission of delivering exceptional technology services as a Managed Services Delivery Manager.
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📌 Managed Services Delivery Manager at (British Columbia)
🏢 F12.net
📍 British Columbia