The GB Plan Design Trainer is responsible in developing and implementing pre-process and process training covering process flows, operating platforms, relevant industry and compliance requirements. Analyzes the effectiveness of training and implements improvements. Plans and conducts follow-up training and updates

Position Responsibilities:

Collaborate with Operations toidentifytraining needs and map out annual training plans for internal teams

Facilitatesproduct and process training for new hires and cross-trainingusing varied facilitation methods –instructor-ledclassroom (in-person or virtual), instructor-led deskside,hands-on training,coachingand mentoring

Developsandimplementstrainingcurriculum, trainingplanandproductionglide paths

Make recommendations to improve andmaintainstaff knowledge inventory based on sound data

Updatesandmaintainstraining documentation in line with policies and procedures

Managesthe training queues effectively, to ensure that no work falls out of TAT

Managestrainee’s performanceduring training periodand provideweeklyfeedback to Operations on recommendations for improvement

Preparestransition documents for trainees moving toguidedproduction

Conductslevel 1-4evaluations toidentifyareas of improvement

Analyzesthe effectiveness of training and developappropriate modificationif needed

Identifyand support creation of strong learning retention content and tools

Participate andidentifyrisk mitigation strategies post-training

Performsmiscellaneous job-related duties as assigned

Required Qualifications:





Must be meeting or exceeding performance metrics in the current position

Must not have any attendance issues and have not received disciplinary action w/in the last 12 months

Demonstrated capability to perform knowledge transfer

Preferred Qualifications:

Excellenttraining delivery skills

Effective learning transfer

Strongprofessionalism andwork ethics

Strong analytical skills

Strong problem-solving anddecision-makingskills

Robust organizational, work management and time management abilities

Knowledge in Adult Learning principles and methodologies are an advantage

Willingness to keep abreast of new techniques in corporate teaching

Proficient in MS Office (esp. PowerPoint); e-learning software is an asset

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider,



helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement
Hybrid

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📌 GB Plan Design Trainer (Manitoba)
🏢 Manulife Financial
📍 Manitoba