Join TD Wealth Cares as a Compliance Investigator in vibrant Toronto, Ontario. Your role will focus on resolving escalated client complaints while ensuring adherence to regulatory standards.
In this senior position, you will spearhead the investigation of complex complaints and collaborate with wealth management teams. This role requires meticulous attention to detail and analytical skills to identify systemic issues. Your findings and recommendations will directly impact client relationships and regulatory compliance across the bank.
Key Responsibilities:
• Resolve escalated regulatory and service complaints
• Meet internal service level agreements consistently
• Collaborate with business partners for compensation decisions
• Analyze data to assess financial and regulatory risks
• Report on trends to develop effective solutions
Requirements:
• Proven ability to communicate with clients effectively
• Solid organizational and problem-solving skills
• Familiarity with Wealth processes and services
• High proficiency in Microsoft Office applications
• Capacity to adapt in changing environments
Use your skills to drive meaningful improvements in client satisfaction at TD Wealth Cares.
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