Step into a key technical role as a Senior IT Support Analyst with SIMNET based in Whitby, Ontario. Your solid troubleshooting abilities will enhance client projects and support team development.

In this role, you'll become the escalation point for Level 1 support while managing numerous technical issues, ranging from hardware failures to network troubleshooting. You'll ensure client satisfaction through regular communication and efficient ticket resolution. Furthermore, you'll document processes and best practices to enhance overall team efficiency and training.

Key Responsibilities:
• Act as escalation point for complex troubleshooting
• Manage ticketing system for prompt resolution
• Update clients on their support ticket status




• Monitor systems using RMM tools for potential issues
• Train and mentor L1 Technicians effectively

Requirements:
• 3+ years of solid IT support experience
• Strong expertise in Microsoft technologies
• Basic to intermediate PowerShell scripting knowledge
• Experience in ITIL-driven environments is required
• Documentation skills using platforms like Hudu necessary

Utilize your expertise to support client needs and enhance team knowledge as part of SIMNET's dedicated staff.
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📌 Senior IT Support Analyst at SIMNET, Whitby (Ontario)
🏢 SIMNET
📍 Ontario