Drive customer success at IPG as the Manager of Client Services. Oversee a dedicated team focused on enhancing client satisfaction and supporting growth initiatives.

In this critical position, you will lead a passionate client services team, managing daily operations, and implementing strategies for revenue growth. Your role involves resolving customer issues, developing service protocols, and improving performance metrics. Collaborating with other departments will be key to ensuring cohesive service delivery.

Key Responsibilities:
• Lead and develop a high-performing client services team
• Analyze data to identify trends for improvement
• Engage with key clients to meet their evolving needs
• Document and refine service procedures for efficiency
• Conduct performance reviews to guide team development

Requirements:
• University Degree in Business is preferred
• 4-7 years in relevant customer service management
• Proven experience in leading teams effectively
• Proficiency in Microsoft Office Suite
• Excellent communication and problem-solving skills

Leverage your expertise at IPG to enhance client services and foster exceptional relationships.
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📌 Manager of Client Services at IPG (Nova Scotia)
🏢 Itape
📍 Nova Scotia