Elevate client success with ACTO as a Customer Success Manager in Toronto, ON. Focus on strategic relationships and ensure satisfaction in our hybrid workplace.
In this full-time role, you will manage enterprise and mid-market clients within the Life Sciences and SaaS sectors. Targeted towards enhancing customer retention and growth, you will develop adoption strategies while training clients on best practices. This position offers opportunities for hybrid work, allowing for some remote flexibility alongside in-person collaboration with your clients and team.
Key Responsibilities:
• Manage enterprise and mid-market client accounts effectively
• Develop and implement a Customer Success strategy
• Onboard new clients and facilitate executive business reviews
• Drive client engagement and adoption rates
• Collaborate with internal teams on implementation strategies
Requirements:
• Minimum 2 years in customer success or program management
• Experience with enterprise clients, especially in Life Sciences
• Familiarity with AI tools and their applications
• Bachelor's Degree or Equivalent
• Strong project management abilities
Become an integral part of ACTO's mission by ensuring successful customer relationships and fostering growth.
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