Lead impactful customer service initiatives as the Customer Experience Manager for TD Canada Trust in Dollard-des-Ormeaux, Quebec. Engage with customers and staff to ensure operational excellence in service delivery.

This leadership role is designed for individuals who excel in providing mentorship and coaching in customer interactions. You will oversee employee scheduling and operational compliance while enhancing the customer experience by driving effective complaint resolution strategies. Collaborating closely with internal partners, your aim will be to create a seamless service experience.

Key Responsibilities:
• Showcase exceptional service in every interaction
• Maintain compliance with operational policies
• Collaborate with cross-functional partners for improved service




• Coach staff on customer engagement tactics
• Administer branch administrative duties efficiently

Requirements:
• Undergraduate degree with 3 years of related experience
• Familiarity with banking solutions and business functions
• Proficient in MS Office and software tools
• Effective communicator with strong organizational skills
• Capability to lead in a vibrant and fast-paced workplace

Enhance customer satisfaction and operational success at TD Canada Trust as you lead the Customer Experience team.
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📌 Manager of Customer Experience at TD (Quebec City)
🏢 The Toronto-Dominion Bank (Canada)
📍 Quebec City