Shape IT service management effectiveness with MNP as an ITSM Process Manager in Calgary. Focus on process alignment, governance, and leveraging technology for improved services.

As a part of MNP's Business Technology Services, the ITSM Process Manager role involves ensuring alignment with business objectives and maintaining ITSM process standards. You will work to improve reliability, identify opportunities, and guide teams in adopting best practices within a digital transformation framework. A solid background in ServiceNow and CMDB is a must.

Key Responsibilities:
• Own and improve ITSM processes and governance
• Develop performance measures and support service delivery
• Oversee Configuration Management and service data reliability




• Analyze performance trends for operational enhancement
• Facilitate incident management and service improvement

Requirements:
• 4+ years' experience in ITSM and related frameworks
• ServiceNow administration and process management experience
• Knowledge of Configuration Management principles
• Robust analytical and communication skills
• Proven relationship management abilities

Enhance IT operations through strategic process management with MNP in Calgary.
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📌 ITSM Process Manager Position at MNP (Alberta)
🏢 MNP
📍 Alberta